FAQ

General
  1. Are the products halal?
    Our products are not Halal certified however we do not use pork, lard or alcohol in our kitchen and we ensure that the ingredients used are Halal certified.

  2. Can I pre-order and pick them up at a desired outlet?
    Yes, you can visit the desired outlet and approach our staff for assistance. Alternatively, you can pre-order at our online shop and arrange for pick-up at your desired outlet.

  3. Can I pay by credit card?
    Yes, we accept credit card payment and Paynow on our online shop. For other payment methods, call us at 9880 8074 or WhatsApp to enquire.

  4. How do I keep the egg tarts and how long can I keep them for?
    The egg tarts need not be refrigerated if consumed on the day of purchase.
    Refrigerate egg tarts if consuming the next day. Egg tarts can be heated in a toaster oven over medium heat for 8-12 minutes. Cover the top with an aluminium foil to prevent burning.
    Egg tarts can be kept for 2 to 3 days.

  5. How do I keep the cheesecake tarts and how long can I keep them for?
    The cheesecake tarts have to be refrigerated. However, if you're not heading home right after purchasing, it's okay! The cheesecake tarts can be kept at room temperature for 3-4 hours. However, they have to be refrigerated straight away upon reaching home.
    Cheesecake tarts can be kept for 2 to 3 days.


  6. How do I keep the pot pies overnight and how long can I keep them for?
    The pot pies have to be refrigerated if consuming the next day. Pot pies can be heated in a toaster oven over medium heat for 8-12 minutes. Cover the top with an aluminium foil to prevent burning. Pot pies can be kept for 2 to 3 days.

  7. Can the egg tarts and cheesecake tarts be packed in the same box?
    Egg tarts and cheesecake tarts cannot be packed in the same box as the egg tarts are warm and the cheesecake tarts have to be kept chilled. The cheesecake tarts will soften if it is placed in the same box with the egg tarts. Thank you for your understanding.

  8. Delivery
  9. Do you provide delivery?
    Yes, we do provide delivery. For the delivery charges, please refer to Question 7. You can place your order at our online shop.

  10. What are your delivery charges?
    Minimum Order $15 Delivery Free Delivery
    Egg Tarts and Cheesecake Tarts only: $30 Below $80 $80 and above
    Cookies only or Combo: Total purchase - $100
    OR
    Egg Tarts - $30.00
    Total below $150
    OR
    Egg Tarts below $80
    Total $150 and above
    OR
    Egg Tarts $80 and above
  11. You can place your order at our online shop.

  12. How do I place an order for delivery?
    You can now order at our online shop via our website or download and fill up this order form (tartscookies) and email your order to contact@fancydelight.com.sg.

  13. How many days in advance do I have to give for delivery orders?
    For delivery of egg tarts, kindly inform us 2 days in advance.
    For delivery of cookies, kindly inform us 3-4 days in advance.

  14. If I have a delivery order for tomorrow, can I still order?
    Kindly call us at 9880 8074 or WhatsApp to enquire. Depending on the requirement of your orders, we would advise accordingly on whether we are able to do the delivery.

  15. Do you deliver the egg tarts in the morning?
    Due to the time required to prepare the egg tarts, the time of delivery would generally start from 11am. However,  you can call us 9880 8074 or WhatsApp to enquire. Depending on the requirement of your orders, we would advise accordingly on whether we are able to do the delivery.

  16. CNY Cookies
  17. How can I ensure that during the Chinese New Year season, my choice of cookies is available at the outlet?
    You can pre-order your choice of cookies now and arrange for pick up at your desired outlet. We are accepting pre-orders of cookies for the Chinese New Year season from now till 27th January 2019.
    All pre-orders taken from now till 27th January 2019 are guaranteed to be able to receive their choice of Fancy Delight cookies.

  18. How do I pre-order cookies for Chinese New Year?
    For pre-order and pick up of cookies, you can visit the desired outlet and approach our staff for assistance. Alternatively, you can download and fill up this order form (tarts, cookies) and email your order to contact@fancydelight.com.sg.
    For delivery of cookies, you can order at our online shop.